iPhone: go to Settings, then Arah, then Location, and choose "While Using the App". Make sure Precise Location is on.
Android: go to Settings, then Apps, then Arah, then Permissions, then Location, and choose "Allow only while using the app". Make sure "Use precise location" is on.
Arah covers Malaysia, Singapore and Brunei. Check that you have mobile data and try again.
When you pass a report, Arah asks "Still there?". Tap "Gone" and the report disappears sooner.
Email durianatorsoftware@gmail.com and we'll get back to you.